NITEYE by JETBeam
Warranty Coverage
We are confident in the quality of our flashlights. All flashlights purchased through our online store are covered by a limited warranty that covers defects in materials and workmanship under normal use.
▪ Standard Flashlights: Limited 5-year warranty
▪ Battery Replacement: 1-year warranty
Warranty Duration
The warranty period begins on the date of your purchase, which is the date on your receipt or order confirmation.
What is covered under the warranty
Our warranty covers the following:
▪ Manufacturing defects
▪ Failures under normal use
▪ LED failure
▪ Switch failure
▪ Waterproof ring
▪ Circuit board problems
What is not covered under the warranty
The following are not covered under this warranty:
▪ Cosmetic damage (scratches, dents)
▪ Damage caused by accident, misuse or abuse
▪ Water damage caused by conditions other than the product’s marked waterproof rating
▪ Modifications or repairs by unauthorized personnel
▪ Loss or theft
How to claim warranty service
To claim warranty service, please follow the steps below:
i. Email [email protected] with your order number and a description of the problem.
ii. Warranty Service: Once we receive your message, we will:
• Inspect the product to verify the warranty claim.
• Repair or send a replacement part for the flashlight.
Additional Terms
▪ Shipping costs to the the original dispatching address are the responsibility of the customer.
▪ Warranty claims are usually processed within 10-15 business days of receiving the product but are subject to delays depending on the specific claim and product availability.